If you would like to return anything to us:
Please contact our Diamond World Customer Service or email firstname.lastname@example.org or call us at 008801713199270. Our helpful and experienced team will help you deal with your return promptly.
The exchange, return and money back policies are subject to terms & conditions as mentioned below:
• Customized Jewellery which includes personalized/engraved products manufactured/ordered in line with specific instructions from Customer is not eligible for return/money back.
• Once your returned item is received our Quality Assurance Department will review the returned item. Any items that show signs of wear or have been altered, resized (by a jeweler other than Diamond World Ltd), or damaged cannot be accepted for return/ money back.
• You will receive complimentary return shipping for all eligible products for return/money back within the 30 days Exchange policy.
• Product should be accompanied with Original Product Certificate and Original/Copy of Invoice for all returns/exchange/money back within the 30 days period and for all other exchanges.
• In case the customer cannot produce the original certificate, Diamond World Ltd will send the diamond to the Lab for recertification. The shipping cost and the cost of certification shall be borne by the customer.
• In case, any Coupon, Discount or Promo Codes are used during the original purchase, the amount will be reduced by the amount equivalent to the Coupon, Discount or Promo Codes.
• For all Money Back transactions, Value Added Tax and SSL Wireless charge at the applicable rate shall be collected from the money back value. The prevailing rate is 7%.
• In case of Money back, the payment shall be made by way of an account payee cheque within 15 days of receipt of product along with Certificate and Invoice subject to quality confirmation and acceptance.
• Diamond World Ltd reserves the right to change the exchange/money back price of the product based on the Quality Inspection.
• In case of exchange, the customer will have to pay the difference between the new product chosen and the valuation of the old product before dispatch.
• For the 30-day Exchange/Return policy, if the product is purchased at a discounted price under any promotion, then Diamond World Ltd will only refund the discounted price as per the invoice.
Conditions for Return:
· All items must have the original security tag, label and certificate and must be returned in the same conditions as delivered by Diamond World Ltd.
· Any item returned showing signs of wear or engraved, altered, resized (by anyone / entity other than Diamond World Ltd) or damaged in any other manner shall not be accepted for return.
Diamond World Ltd. offers FREE shipping on every order within Bangladesh. Your order will be shipped to you fully insured. We urge all customers to inspect the package for any damage or tamper before receiving or signing for receipt.
Shipping & Delivery:
The Member has to specify the address and details of the person who will collect the shipment at the time of purchase. At the time of placing the order, the Member has to state full name of the recipient as stated in his / her government approved photo identification. At the point of delivery the recipient, to collect the physical product, will have to provide any one of the following government approved photo identification card
a. Drivers License
b. Permanent Identification Number given by the Honorable Bangladesh Government.
c. Voters Identification Card
The courier agent shall make delivery only after the photo and name of the recipient is verified and confirmed by such courier agent. To ensure safe and secure delivery of the package the courier agent will also note down the details of the government photo identification. The recipient of the package must cooperate with the courier agent by providing required and valid copies of his / her government approved photo identification.
Delivery guarantee is subject to terms and conditions of the courier company. Any inconsistency in name or address will result in non delivery of the product.