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FAQs

				

How will I make payment using Credit/Debit card and whether it is safe?

We accept both Credit Cards and Debit Cards. Credit Cards like VISA and Master Card, American Express and Debit Cards like Visa and Maestro Debit Cards are accepted on Diamond World purchase. 

Are prices on Diamondworldltd.com subject to change?

Yes Prices on Diamondworldltd.com are subject to change without notice.

Is there any hidden/extra cost or any other documentation required?

There are no hidden costs or additional shipping charges when delivered within Bangladesh. The total price mentioned on the product page in Diamond World Website is final. For International orders, we charge shipping charge and proper documents is required.

How do I make a payment for a Diamond World purchase?

Diamond World offers multiple methods to make payments for your order: Credit Card & Debit Card, Net Banking and Cash on Delivery. For international orders, we accept payments through SSL, Wireless (please note for International Orders we charge shipping charges).

I lost my jewellery certificate, can I get a duplicate?

Yes we can arrange a duplicate for you .Only we need the invoice copy issued from Diamond World Ltd and WE WOULD BE Happy to send it Again.

What if I don't know the ring size?

The best way to do is to visit any Retailer and get the ring size measured .There is no better way to get the actual Ring Size.

Can I re-size my Ring?

In case your ring does not fit well, we will be happy to resize.The resizing can be done throughout the life.

What will my packing be like?

Your jewellery will arrive in exclusive Diamond World gift box sealed in a tamper-proof packing.

Does Diamond Price depends on shapes and which shapes gives us the better value for my money?

There are different shapes of Diamond like Round , Princess, Emerald, Asscher, Pear, Radiant,Oval,Cushion, Heart, Marquise,Trillion. Round Brillinant is used the maximum.Prices definitely varies based on shapes but every shape has the same value for money.

Do you sell gift cards or gift certificates?

You may contact our Customer Customer Care at +8801713199270  or info@diamondworldltd.com  and they will help you with a customized gift card. 

Do you offer any additional discounts?

Discounts are seasonal and depend on items to items and also on occasions. In online business where we have no overheads , so the price is always cheaper ,. We are able to pass on this benefit to all our customers by way of honest and competitive prices.

My jewellery purchased online can it exchanged in the stores?

Diamond world is your store, it can be exchanged / returned / repair online as well as in stores.

Do you have stores? Can I visit you to see the jewellery?

We have located in Gulshan,Bashundhara City, Mirpur, Chittagong, Baily Road and very shortly we are opening new showroom in Uttara and Dhanmondi where customers can come and experience our exclusive designs for real. To boost online business we can assure that Jewellery purchased online will be cheaper as compared to my stores.

Where is Diamond World located?

We are located in Bangladesh.

What makes Diamond World different from others retailers or online Jewellers ?

Diamond World Ltd is different because of the following :

1) We are one the first to start e commerce in Bangladesh 5 years before

2)We believe that our Bangladeshi citizen staying abroad wants to gift near and dear ones  diamond and gold Jewellery gift , we can easily deliver the same anywhere in Bangladesh

3) We believe to give Bangladeshi citizen an exclusive and annoying free online shopping experience

4) Our policies and dedicated customer service are always to provide a helping hand

 

5) We display an beautiful range of fine Diamond and Gold Jewellery.

How can I find out if delivers to my PIN Code?

You can find out if delivers to your PIN Code using the courier serviceability tool located on the right side on all product detail pages. Please enter your PIN code into the tool and choose your mode of payment to get this information.

The PIN codes serviced by us are frequently updated, so if we do not deliver to your PIN code today, please come back and check to see if this has changed.

What can I do if the product is not available in my size?

If a product is not available in your size, you can choose to be notified when it comes back in stock. To create a notification, please go to the product details page, choose your size, and provide your email address in the text box below the size display. We'll send you an email as soon as the item is back in stock. Please note that sometimes we may not be able to procure the item in your size. In such cases you will not receive a notification from us.

How do I determine the correct size for me?

You can view the sizing details for a product by clicking on the 'Not sure about your size?' link on the product page located above the 'Buy Now' button. This displays the size chart for the product and helps you decide which size fits you best.

You can always return the product if the size you selected does not fit you properly. You can review our returns policy